Frequently Asked Questions
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Are all items in perfect condition?
Not always! Each piece at Vintake is vintage or second-hand, so minor signs of wear may exist. We carefully describe and photograph every item so you know exactly what to expect.
Can I return an item if I change my mind?
All Sales Are Final: We do not issue refunds or accept returns. We believe in offering our customers high-quality products, and our commitment to this principle means that we stand by the accuracy of our item descriptions and images.
Please remember:
- Colours may vary slightly depending on your screen.
- Measurements are approximate, so we recommend checking them carefully before ordering.
- We cannot be held responsible for delays or damages caused during shipping.
For more info: refunds & returns
Do you ship internationally?
We currently focus on Switzerland, but international shipping may be possible.
Contact us at contact@vintake.ch or via @vintakeshop on instagram for more information.
How long does shipping take?
Orders are processed within 2–5 business days. Standard shipping in Switzerland typically takes 2–7 business days, depending on your location.
How much does shipping cost?
Shipping costs depend on weight, size, and delivery location. Typical Swiss rates:
- Standard package: CHF 3–12
- Larger/heavier items: calculated individually at checkout
How do I know if an item will fit me?
All items include measurements in the product description. Because vintage sizing can vary, we recommend checking the dimensions carefully before ordering.
Is my personal data safe?
Absolutely. We handle your data securely and only use it to process orders, provide customer service, and improve your experience. We never sell your personal data.